Consumer Terms and Conditions

Consumer Terms and Conditions

Effective Date: 1 March 2026

Last Updated: 1 March 2026

These Terms of Use ("Terms") govern your use of Tattoos.ink's tattoo artist directory platform ("Platform," "we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Who We Are and What We Do

1.1 Our Service

We operate an online directory that allows consumers to discover tattoo artists and studios throughout the United Kingdom and to submit enquiries or "leads" expressing interest in their services. The Platform is provided at tattoos.ink.

1.2 We Are Not Tattoo Providers

We do not provide tattoo services ourselves. All tattooing and related services are provided solely by the independent artists and studios listed on the Platform ("Artists"). We act as an introduction and lead-generation service only.

1.3 No Agency or Partnership

Nothing in these Terms creates any partnership, joint venture, employment, franchise, or agency relationship between you and us, or between you and any Artist. We are not authorised to make representations or commitments on behalf of any Artist.

2. Using Our Platform

2.1 Acceptance of Terms

By accessing or using the Platform, including browsing artist profiles, viewing portfolio content, submitting enquiry forms, or posting reviews, you agree to be bound by these Terms and our Privacy Policy.

2.2 Age Requirement

You must be at least 18 years of age to submit an enquiry or lead via the Platform. By using the Platform, you confirm that you meet this age requirement. Tattoo services are subject to separate age restrictions and legal requirements that vary by jurisdiction and Artist; please check with your chosen Artist.

2.3 Accurate Information

You agree to provide accurate, current, and complete information when submitting enquiry forms or creating an account (if applicable). You must not impersonate another person, use false contact details, or provide misleading information about your tattoo requirements.

2.4 Prohibited Use

You agree not to use the Platform:

  1. For any unlawful purpose or in violation of any applicable laws or regulations;
  2. To harass, threaten, defame, or abuse any Artist, other user, or our staff;
  3. To transmit spam, viruses, malware, or any other harmful or disruptive code;
  4. To scrape, data-mine, or extract data from the Platform using automated means without our prior written consent;
  5. To interfere with or disrupt the operation or security of the Platform; or
  6. To attempt to gain unauthorised access to any part of the Platform, other users' accounts, or our systems.

We reserve the right to suspend or terminate your access to the Platform if you breach these Terms.

3. Our Role and Relationship with Artists

3.1 Directory and Introduction Service Only

The Platform connects consumers with Artists. We introduce you to Artists by allowing you to browse their profiles and submit enquiries, but we are not a party to any contract between you and any Artist. All bookings, appointments, deposits, payments, and agreements relating to tattoo services are made directly between you and the Artist.

3.2 No Vetting, Endorsement, or Guarantee

We do not:

  1. Vet, verify, or endorse any Artist, their skills, qualifications, licensing status, or insurance coverage;
  2. Guarantee the quality, safety, hygiene, or legality of any tattoo work or related services;
  3. Check compliance with local authority licensing, environmental health, or other regulatory requirements;
  4. Supervise or control how Artists operate their businesses or provide services; or
  5. Mediate disputes between you and any Artist.

3.3 Your Responsibility to Check

You are solely responsible for carrying out your own due diligence before proceeding with any tattoo or related service. We strongly recommend that you:

  1. Verify that your chosen Artist holds appropriate licences and registrations required by local authorities;
  2. Check that the Artist has valid public liability and professional indemnity insurance;
  3. Ask to see evidence of health and safety compliance, hygiene practices, and sterilisation procedures;
  4. Review the Artist's portfolio, previous work, and client reviews carefully;
  5. Discuss your requirements, design, placement, aftercare, and any health or allergy concerns with the Artist before booking; and
  6. Obtain and review the Artist's own terms and conditions, cancellation policy, and pricing before making any deposit or payment.

4. Leads and Sharing Your Information

4.1 Submitting an Enquiry

When you submit an enquiry or lead through the Platform, you provide us with your contact details (such as your name, email address, phone number) and details of your tattoo enquiry (such as design ideas, preferred style, size, placement, budget, and availability).

4.2 How We Share Your Information

We will share the information you provide with the relevant Artist(s) you have selected or enquired about. The Artist will receive your contact details and enquiry information so they can respond to you directly via email, phone, SMS, or other contact methods.

4.3 Communication Between You and the Artist

Once we have shared your enquiry with an Artist, all further communication, negotiation, booking, and payment arrangements are between you and the Artist directly. We are not responsible for the Artist's response time, communication practices, or conduct.

4.4 Follow-Up and Feedback

We may contact you and/or the Artist after your enquiry is submitted to:

  1. Follow up on whether the Artist contacted you and whether you proceeded with a booking;
  2. Ask for feedback, reviews, or ratings relating to the Platform and/or the Artist; or
  3. Send you updates, newsletters, or promotional communications about the Platform (you may opt out at any time by following the unsubscribe instructions in our emails or contacting us).

4.5 Privacy and Data Protection

For full details of how we collect, use, store, and protect your personal data, please see our Privacy Policy. By using the Platform, you consent to our processing of your personal data in accordance with that policy and applicable UK data protection laws (including the UK GDPR and Data Protection Act 2018).

5. Content on the Platform

5.1 Artist Content

The Platform displays information and content about Artists and their work, including text, images, logos, portfolio photographs, flash designs, pricing information, studio details, and content sourced from Artists' websites or social media accounts ("Artist Content").

5.2 Content Provided or Authorised by Artists

Artist Content is provided directly by Artists or is collected from sources that Artists have authorised us to access (such as their websites, Instagram profiles, or other online portfolios). We do not create, verify, or independently check Artist Content.

5.3 No Warranty of Accuracy or Completeness

We do not promise that any Artist Content is accurate, complete, up-to-date, or suitable for any particular purpose. Artists are responsible for ensuring their listings, portfolios, pricing, availability, and contact details are current and correct. You should verify all important details directly with the Artist before proceeding.

5.4 Intellectual Property in Artist Content

All intellectual property rights in Artist Content (including copyright in photographs, designs, logos, and text) are owned by the relevant Artist or their licensors. Artist Content is displayed on the Platform under licence from the Artist.

5.5 Your Limited Right to View

You may view Artist Content for your personal, non-commercial use only for the purpose of finding and evaluating tattoo artists. You must not:

  1. Copy, download, reproduce, distribute, or republish Artist Content without the permission of the rights owner;
  2. Use Artist Content for any commercial purpose, including creating derivative works or competing services;
  3. Remove or alter any copyright, watermark, or attribution from Artist Content; or
  4. Use Artist Content in any way that infringes the intellectual property or other rights of the Artist or any third party.

5.6 Reporting Copyright Infringement

If you believe that any content on the Platform infringes your intellectual property rights (for example, copyright in a photograph or design), please contact us immediately at info@tattoos.ink with the following information:

  1. A description of the copyrighted work or other intellectual property that you claim has been infringed;
  2. The URL or location on the Platform where the allegedly infringing content appears;
  3. Your contact details (name, address, email, phone number);
  4. A statement that you have a good-faith belief that the use is not authorised by the rights owner, its agent, or the law; and
  5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorised to act on their behalf.

We may remove or disable access to disputed content at our discretion and will notify the relevant Artist.

6. Your Content (Reviews and User Submissions)

6.1 Posting Reviews and Comments

We may allow you to post reviews, ratings, comments, photographs, or other content on the Platform relating to your experience with Artists or the Platform ("User Content").

6.2 Standards for User Content

If you post User Content, you agree that it must:

  1. Be honest, accurate, and based on your genuine personal experience;
  2. Be lawful and not infringe any third-party rights (including intellectual property, privacy, or confidentiality rights);
  3. Not be defamatory, abusive, obscene, threatening, discriminatory, hateful, or otherwise objectionable;
  4. Not contain spam, advertising, or promotional material unrelated to your review;
  5. Not contain personal data of others (such as full names, addresses, or contact details) without their consent; and
  6. Comply with all applicable laws and regulations.

6.3 Licence to Use Your Content

You retain ownership of any User Content you post, but you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to use, host, reproduce, adapt, publish, and display your User Content on the Platform and in our marketing materials (including social media, advertising, and promotional campaigns) in connection with operating and promoting the Platform.

6.4 Your Warranties

By posting User Content, you confirm that:

  1. You have all rights, licences, permissions, and consents necessary to post the User Content and to grant the licence above;
  2. Your User Content does not infringe any third-party intellectual property, privacy, or other rights; and
  3. If your User Content includes photographs or other content depicting identifiable individuals, you have obtained their consent to post and licence that content.

6.5 Our Right to Remove or Edit Content

We reserve the right (but have no obligation) to monitor, edit, or remove any User Content at any time if we believe it breaches these Terms, is otherwise inappropriate, or in response to complaints or legal requirements. We do not pre-screen or verify User Content and we are not responsible for its accuracy or reliability.

6.6 No Manipulation of Reviews

You agree not to:

  1. Post fake, misleading, or incentivised reviews;
  2. Post reviews on behalf of others or allow others to post reviews on your behalf;
  3. Attempt to manipulate ratings or reviews for any Artist (whether positively or negatively); or
  4. Harass or threaten Artists in connection with reviews.

7. Intellectual Property and Copyright Responsibility

7.1 Platform Ownership

All intellectual property rights in the Platform itself (including our website, mobile applications, branding, logo, design, layout, software, databases, and content we create) are owned by us or our licensors. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

7.2 Trade Marks

Our name, logo, and branding are our trade marks. You may not use them without our prior written permission.

7.3 Artists Are Responsible for Copyright in Their Content

Artists are solely responsible for ensuring that they have all rights, licences, and permissions required for any Artist Content they ask us to display or which appears on the Platform in connection with their profile, including images taken from their websites or social media accounts.

7.4 We Display Content in Good Faith

We display Artist Content in good faith based on assurances from Artists that they have the necessary rights and consents. We do not independently verify ownership of Artist Content, and we do not conduct copyright or intellectual property checks.

7.5 Not Responsible for Artist Infringement

We are not responsible for any infringement of third-party intellectual property rights by Artists. To the maximum extent permitted by law, any copyright, design right, trade mark, or similar disputes regarding Artist Content are between you (or the relevant rights owner) and the Artist.

7.6 Takedown Process

If we receive a valid notice of alleged copyright infringement in accordance with section 5.6 above, we may remove or disable access to the disputed Artist Content while we investigate. We will notify the Artist and may request evidence of their rights. If the Artist cannot demonstrate they have the necessary rights, we may permanently remove the content and/or suspend or terminate the Artist's listing.

8. Our Responsibility to You (Limitation of Liability)

8.1 Exclusions Required by Law

Nothing in these Terms excludes or limits our liability for:

  1. Death or personal injury caused by our negligence;
  2. Fraud or fraudulent misrepresentation; or
  3. Any other liability that cannot be excluded or limited under the laws of England and Wales.

8.2 Platform Provided "As Is"

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties or representations, express or implied, regarding:

  1. The availability, reliability, accuracy, completeness, or timeliness of the Platform or any content on it;
  2. That the Platform will be uninterrupted, error-free, or secure;
  3. That defects will be corrected; or
  4. That the Platform or our servers are free from viruses or other harmful components.

You use the Platform at your own risk.

8.3 No Responsibility for Artists or Their Services

We are not responsible for:

  1. The acts, omissions, conduct, or professional competence of any Artist;
  2. The quality, safety, hygiene, outcome, or legality of any tattoo or related services provided by an Artist;
  3. Any statements, advice, information, promises, or representations given by Artists, whether on the Platform, their own websites or social media, or in person;
  4. Whether an Artist holds appropriate licences, insurance, or complies with health and safety regulations;
  5. Any disputes, disagreements, or claims between you and any Artist; or
  6. Any failure by an Artist to respond to your enquiry, honour a booking, provide services as agreed, or comply with their own terms and conditions.

8.4 No Liability for Tattoo Services or Outcomes

We are not liable for any loss, damage, injury, or dissatisfaction you suffer as a result of using an Artist's services, including (without limitation):

  1. Bodily injury, infection, allergic reaction, scarring, or other physical harm;
  2. Dissatisfaction with the design, quality, placement, or outcome of a tattoo;
  3. Loss of deposits, payments, or other sums paid to an Artist;
  4. Breach of contract, misrepresentation, or negligence by an Artist;
  5. Cancellation or non-performance of services by an Artist; or
  6. Any other claim arising from your contractual or other relationship with an Artist.

All such claims must be pursued directly against the Artist.

8.5 Exclusion of Certain Types of Loss

To the extent permitted by the Consumer Rights Act 2015 and other applicable law, we exclude all liability for:

  1. Loss of profits, revenue, business, or anticipated savings;
  2. Loss of or corruption to data;
  3. Loss of opportunity or goodwill;
  4. Indirect, consequential, special, or punitive losses or damages; and
  5. Any loss or damage that was not, at the time you agreed to these Terms, a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

8.6 Limitation of Liability Amount

Subject to section 8.1 above, and to the extent permitted by the Consumer Rights Act 2015 and other applicable law, our total aggregate liability to you arising out of or in connection with your use of the Platform (whether in contract, tort including negligence, breach of statutory duty, or otherwise) will be limited to £100 (one hundred pounds sterling).

8.7 Domestic and Private Use Only

We provide the Platform for domestic and private use by consumers only. If you use the Platform for any business, trade, or commercial purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.8 Your Obligation to Mitigate Loss

You agree to take all reasonable steps to mitigate any loss or damage you may suffer. This includes (where applicable) seeking appropriate medical treatment, pursuing claims directly against the responsible Artist, and cooperating with any investigations or dispute resolution processes.

9. Third-Party Services and Links

9.1 Links to Third-Party Websites and Social Media

The Platform may contain links to third-party websites, social media platforms (such as Instagram, Facebook, TikTok), payment processors, or other external services. These links are provided for your convenience only.

9.2 No Responsibility for Third-Party Content

We are not responsible for:

  1. The content, accuracy, availability, or reliability of any third-party websites or services;
  2. The privacy practices, terms of use, or security of any third-party services; or
  3. Any loss or damage you may suffer as a result of using or relying on any third-party services.

Your use of third-party websites and services is entirely at your own risk and subject to their respective terms and conditions and privacy policies.

10. Changes, Suspension, and Termination

10.1 Changes to the Platform and Terms

We may update, modify, or discontinue the Platform (or any part of it) at any time, for example to reflect changes in law, regulation, technology, or our business practices. We may also update these Terms from time to time.

10.2 Notice of Material Changes

If we make material changes to these Terms that affect your rights, we will take reasonable steps to bring them to your attention, for example by:

  1. Posting a notice on the Platform;
  2. Sending you an email (if you have provided one); or
  3. Displaying a pop-up or banner when you next visit the Platform.

Material changes will take effect no sooner than 14 days after we provide notice. Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of them. If you do not agree to the updated Terms, you must stop using the Platform.

10.3 Suspension or Termination of Your Access

We may suspend or terminate your access to the Platform at any time, with or without notice, if:

  1. We believe you have breached these Terms;
  2. We receive reports or complaints that you have used the Platform in an unlawful, abusive, or inappropriate way;
  3. We are required to do so by law, court order, or regulatory authority; or
  4. We decide to cease operating the Platform or any part of it.

We are not liable for any loss or inconvenience you suffer as a result of suspension or termination, provided we have acted in accordance with these Terms and applicable law.

11. Complaints and Disputes

11.1 Complaints About Artists

If you have a complaint about an Artist (for example, relating to their services, conduct, or response to your enquiry), you should raise it with the Artist directly in the first instance. Many Artists will have their own complaints or dispute resolution procedures.

11.2 Reporting to Us

You may also contact us at info@tattoos.ink to provide feedback about an Artist or to report a concern relating to the Platform. While we may use this information to review listings, investigate potential breaches of our Terms with Artists, or improve the Platform, we are not responsible for resolving disputes between you and any Artist, and we cannot compel Artists to take any particular action.

11.3 Alternative Dispute Resolution

If you are not satisfied with how we have handled a complaint, you may be able to refer the matter to an alternative dispute resolution (ADR) provider. We will provide details of any applicable ADR schemes on request. Please note that ADR is voluntary and we are not obliged to participate.

11.4 Your Legal Rights

These Terms do not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. For more information about your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or contact your local Trading Standards office.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices we publish on the Platform, constitute the entire agreement between you and us regarding your use of the Platform and supersede all prior agreements, understandings, or representations.

12.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or other authority, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it will be severed from these Terms.

12.3 Waiver

Our failure to enforce any right or provision of these Terms, or any delay in doing so, does not constitute a waiver of that right or provision and does not prevent us from enforcing it in the future. Any waiver must be in writing and signed by us to be effective.

12.4 No Assignment by You

You may not assign, transfer, or sublicense your rights or obligations under these Terms to any other person without our prior written consent. We may assign our rights and obligations under these Terms to any successor, affiliate, or third party without restriction, for example in connection with a merger, acquisition, or sale of assets.

12.5 No Third-Party Rights

These Terms are between you and us. No third party (including any Artist) has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999, except that our officers, directors, employees, agents, and affiliates may rely on and enforce the limitation of liability and indemnity provisions in these Terms.

12.6 Force Majeure

Neither you nor we will be liable for any failure or delay in performance under these Terms to the extent caused by circumstances beyond our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, strikes, pandemics, government restrictions, failures of third-party telecommunications or hosting infrastructure, or natural disasters.

12.7 Notices

Any notices or other communications required or permitted under these Terms must be in writing and will be deemed to have been properly given if:

  1. Sent by email to the email address you provided (in the case of notices to you) or to info@tattoos.ink (in the case of notices to us); or
  2. Posted by first-class post to your address (in the case of notices to you) or to our registered office address (in the case of notices to us).

Notices sent by email are deemed received when delivered if sent during normal business hours (9am to 5pm UK time on a business day), or at 9am on the next business day if sent outside normal business hours. Notices sent by post are deemed received three business days after posting.

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms and any disputes or claims arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England.

13.2 Jurisdiction

If you live in England, you and we both agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Platform.

14. Contact Information and Company Details

If you have any questions about these Terms, the Platform, or your use of our services, please contact us at info@tattoos.ink.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.